Palacio Santa Clara, Autograph Collection
Valencia, Spain
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Is Palacio Santa Clara, Autograph Collection good? Overview, pros and cons
Verdict: 8.7/10 (Staylist AI score). Guests praise: gorgeous Art Deco interiors; central walkable spot; free upgrade once. Main complaint: refund refusal.
Staylist AI overview · based on 8 public guest reviews
“Valencia Art Deco, serious disputes”
Palacio Santa Clara, Autograph Collection is a perfectly central Art Deco hotel between the old town and business district — walkable everywhere but the beach — with tasteful dreamy interiors, comfortable smallish rooms, quality toiletries, a cute small pool with limited loungers, refined breakfast and kind staff who once upgraded a mistaken twin booking to a city-view room free. Serious complaints, though: a cancelled-in-time reservation got no refund, and a Chinese couple reports discrimination — a balcony room that did not match the booking across two moves, a checkout charge sprung from pre-authorization, and an alleged new order created under the guest's name. One also notes inner-facing windows feel dim and non-Spanish TV was out all week.
- Rooms
- Pretty, comfy smaller rooms; some face inward.
- Service
- Kind staff, though two guests report sharp disputes.
- Location
- Perfectly central between old town and shops.
- Food
- A refined, sufficient breakfast for guests.
- Facilities
- A cute small pool with few loungers.
- Gorgeous Art Deco interiors
- Central walkable spot
- Free upgrade once
- Refined breakfast
- Outdoor swimming pool
- Public parking
- Refund refusal
- Room-booking mismatches
- Alleged billing misconduct
Best forCity breaksCouplesDesign lovers
How it compares
Palacio Santa Clara, Autograph Collection ranks #3 of 47 hotels Staylist lists in Valencia and #1 of 32 4-star hotels there. At about $326 a night it is 61% above the median for 4-star hotels in Valencia ($203). The closest listed alternative is Vincci Lys Hotel, 100 m away (score 8.0).
About the hotel
- Address
- C/ de Pascual i Genís, 22, Ciutat Vella, Valencia, Valencian Community, 46002, Spain
- Hotel class
- ★★★★ 4-star
- Chain
- Autograph Collection (Marriott)
- Opened
- 2020
- Check-in / out
- From 15:00 · by 12:00
- Distance to centre
- 0.3 km
- Getting there
- Airport: Valencia Airport (12.53 km) · Train Station: Valencia Station North (0.49 km) · Metro: Xàtiva (0.37 km)
- Children
- Children of all ages are welcome at this property.
Nearby hotels
- Vincci Lys Hotel100 m · 8.0 · $376
- NH Collection Valencia Colon100 m · 8.2 · $325
- SH Colon Valencia Hotel200 m · 7.4 · $251
- Only YOU Hotel Valencia300 m · 8.9 · $399
- Catalonia Excelsior300 m · 7.3 · $305
Amenities
- Sunbathing area
- Outdoor swimming pool
- Public parking
- Luggage storage
- Bar
- Restaurant
- Cafe
- Bicycle rental
- Wake-up call
- Wi-Fi in public areas
- Rooftop pool
- Valet parking
- Fax/copying service
- Host welcome service
- Concierge service
- Express check-in and check-out
- Safe at front desk
- Bellhop
- Tour and ticket booking service
- Italian
- Arabic
- Snack bar
- Lobby bar
- Room service
Frequently asked questions
- What time is check-in at Palacio Santa Clara, Autograph Collection?
- Check-in starts at 15:00 and check-out is by 12:00.
- Does Palacio Santa Clara, Autograph Collection have a pool?
- Yes: outdoor swimming pool, rooftop pool.
- Is there parking at Palacio Santa Clara, Autograph Collection?
- Yes: public parking, valet parking.
- How far is Palacio Santa Clara, Autograph Collection from the airport?
- The nearest airport is Valencia Airport, about 12.53 km away.
- How far is Palacio Santa Clara, Autograph Collection from the centre of Valencia?
- About 0.3 km.
- Is Palacio Santa Clara, Autograph Collection suitable for children?
- Children of all ages are welcome at this property.
- Is Palacio Santa Clara, Autograph Collection pet-friendly?
- Yes, pets are welcome.