Hilton Sorrento Palace

Name: Hilton Sorrento Palace
Address: Via Rivolo S.Antonio, 13, Sorrento, Campania, 80067, Italy, Sorrento, IT
Price range: Typically about $616 a night (previously observed)

Sorrento, Italy

8.7AI score

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Is Hilton Sorrento Palace good? Overview, pros and cons

Verdict: 8.7/10 (Staylist AI score). Guests praise: vesuvius views; big breakfast; rooftop dining. Main complaint: refund refusal.

Staylist AI overview · based on 8 public guest reviews

“Hilton Sorrento's views, cold service”

Hilton Sorrento Palace is a large renovated retro-flavored hotel — hilltop pool-view rooms with balconies facing Vesuvius, a big breakfast room with chef omelettes, a nice rooftop executive lounge and restaurant (lobster pasta and sunsets praised), a seventh-floor Japanese spot, a morning lemon-garden stroll, QR room service, and a ten-to-fifteen-minute walk to town. The complaints cluster around impersonal service: a refused refund despite earnest calls and emails, an arrogant desk, an early pay-later charge plus an unreturned deposit, reserved loungers, confusing floor labels, and a slow check-in that lost an order, mixed up same-surname guests, gave the wrong room type and never delivered twin amenities.

Rooms: Clean pool-view rooms with Vesuvius balconies.
Service: Impersonal; refund refusals and name mix-ups.
Location: A hilltop spot fifteen minutes from centre.
Food: A big breakfast plus a rooftop restaurant.
Facilities: A pool, lounge and QR room service exist.
Value: Fine hardware let down by cold service.

Vesuvius views
Big breakfast
Rooftop dining
Pool
Gym
Private parking

Refund refusal
Cold service
Mix-ups

Best forView loversCouplesResort stays

How it compares

Hilton Sorrento Palace ranks #19 of 31 hotels Staylist lists in Sorrento and #11 of 20 4-star hotels there. At about $616 a night it is priced in line with 4-star hotels in Sorrento (median $602). The closest listed alternative is Palazzo Tasso, 600 m away (score 8.5).

About the hotel

Address: Via Rivolo S.Antonio, 13, Sorrento, Campania, 80067, Italy
Hotel class: ★★★★ 4-star
Chain: Hilton
Opened: 1981
Renovated: 2026
Check-in / out: From 16:00 · by 11:00
Distance to centre: 0.8 km
Getting there: Airport: Naples Intl. Airport (54.7 km) · Train Station: Sorrento (1.25 km)
Children: Children of all ages are welcome at this property.

Nearby hotels

Palazzo Tasso600 m · 8.5
Hotel Villa Maria600 m · 6.8
Hotel Plaza600 m · 8.8
Hotel Del Corso600 m · 8.0
Hotel Astoria Sorrento600 m · 8.7

Amenities

Outdoor swimming pool
Diving
Snorkeling
Surfing
Horse riding
Hiking
Massage room
Executive lounge
Gym
Private parking
Luggage storage
Bar
Restaurant
Cafe
Taxi booking service
Car rentals
Station pick-up
Currency exchange
Conference room
Business center
Secretarial services
Multi-function room
Childcare service
Wake-up call

Frequently asked questions

What time is check-in at Hilton Sorrento Palace?: Check-in starts at 16:00 and check-out is by 11:00.
Does Hilton Sorrento Palace have a pool?: Yes: outdoor swimming pool.
Is there parking at Hilton Sorrento Palace?: Yes: private parking.
What wellness facilities does Hilton Sorrento Palace have?: Massage room, Gym.
How far is Hilton Sorrento Palace from the airport?: The nearest airport is Naples Intl. Airport, about 54.7 km away.
How far is Hilton Sorrento Palace from the centre of Sorrento?: About 0.8 km.
Is Hilton Sorrento Palace suitable for children?: Children of all ages are welcome at this property.

$616 / night