Hyatt Regency Mexico City Insurgentes
Mexico City, Mexico
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Is Hyatt Regency Mexico City Insurgentes good? Overview, pros and cons
Verdict: 7.9/10 (Staylist AI score). Guests praise: service; clean; connectivity. Main complaint: deposit dispute.
Staylist AI overview · based on 8 public guest reviews
“Insurgentes' split stay”
On a very busy zone where parking and pickups run tricky, Hyatt Regency Mexico City Insurgentes draws super helpful courteous polite staff, spotless clean facilities with great daily cleaning, good rooms and well-connected transport and restaurants. A serious complaint though: one guest calls the hotel a scam — a card-secured booking was charged well beyond the room rate as a supposed deposit, the promised refund hadn't arrived a week after checkout, and staff even suggested charging more upfront — that guest won't return to the brand; another was charged for an extra night then told no space existed.
- Rooms
- Spotless good rooms for guests here.
- Service
- Helpful amid a charge dispute noted.
- Location
- The location worked well for guests staying here overall.
- Food
- Fine for guests on most stays.
- Facilities
- Facilities served guests well throughout their stays here.
- Value
- Mixed amid the deposit dispute noted.
- Cleanliness
- Cleaning standards held up for guests during their stays here.
- Service
- Clean
- Connectivity
- Gym
- Private parking
- Deposit dispute
- Busy zone
- Charge dispute
Best forMexico City tripsBusiness tripsLoyalty stays
How it compares
Hyatt Regency Mexico City Insurgentes ranks #47 of 143 hotels Staylist lists in Mexico City and #16 of 26 5-star hotels there. At about $212 a night it is 33% below the median for 5-star hotels in Mexico City ($317). The closest listed alternative is Novotel Mexico City World Trade Center, 100 m away (score 8.3).
About the hotel
- Address
- Av. Insurgentes Sur 724, Col Del Valle, Benito Juárez, Mexico City, Federal District, 03100, Mexico
- Hotel class
- ★★★★★ 5-star
- Chain
- Hyatt
- Opened
- 2023
- Check-in / out
- From 15:00 · by 12:00
- Distance to centre
- 3.5 km
- Getting there
- Airport: Mexico City Intl. Airport (13.72 km) · Train Station: Metrobus colonia del valle (0.83 km) · Metro: San Pedro de los Pinos (1.5 km)
- Children
- Children of all ages are welcome at this property.
Nearby hotels
- Novotel Mexico City World Trade Center100 m · 8.3 · $104
- Isaaya Hotel Boutique by WTC300 m · 8.8 · $196
- Hotel Novit400 m · 8.4 · $119
- Hotel Boutique Dawat WTC500 m · 7.8 · $108
- Alia Inn Boutique WTC500 m · 8.2 · $95
Amenities
- Massage room
- Executive lounge
- Gym
- Private parking
- Bar
- Restaurant
- Taxi booking service
- Conference room
- Business center
- Tour and ticket booking service
- Wi-Fi in public areas
- Luggage storage
- Valet parking
- Muralis
- Postal service
- Fax/copying service
- Wedding service
- Concierge service
- Express check-in and check-out
- Bellhop
- Wake-up call
- Snack bar
- Lobby bar
- Room service
Frequently asked questions
- What time is check-in at Hyatt Regency Mexico City Insurgentes?
- Check-in starts at 15:00 and check-out is by 12:00.
- Is there parking at Hyatt Regency Mexico City Insurgentes?
- Yes: private parking, valet parking.
- What wellness facilities does Hyatt Regency Mexico City Insurgentes have?
- Massage room, Gym.
- How far is Hyatt Regency Mexico City Insurgentes from the airport?
- The nearest airport is Mexico City Intl. Airport, about 13.72 km away.
- How far is Hyatt Regency Mexico City Insurgentes from the centre of Mexico City?
- About 3.5 km.
- Is Hyatt Regency Mexico City Insurgentes suitable for children?
- Children of all ages are welcome at this property.