The Cape, A Thompson Hotel by Hyatt
Los Cabos, Mexico
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Is The Cape, A Thompson Hotel by Hyatt good? Overview, pros and cons
Verdict: 8.7/10 (Staylist AI score). Guests praise: spectacular ocean views; exceptional pool staff; gorgeous spacious rooms. Main complaint: unfixed maintenance once.
Staylist AI overview · based on 8 public guest reviews
“Cape views dazzle, service uneven”
The Cape, A Thompson Hotel by Hyatt sits oceanfront with views guests insist you must see, gorgeous spacious rooms and balconies, and pool staff called exceptional. Yet service outside the restaurants is mixed: bags promised to the room took two hours until collected personally, a stuck bathtub drain drew a concierge promise but no maintenance visit, and Saturday music blasted until 2am — unacceptable at this calibre to one guest. Other flags: rooms can be small, facilities feel under-maintained, drinks arrived watered down, residence rooms lag the main hotel, and the pool runs too warm to refresh.
- Rooms
- Gorgeous spacious rooms; residence rooms lag behind.
- Service
- Pool staff exceptional; promised fixes never arrived.
- Location
- An oceanfront spot with must-see views.
- Food
- Restaurants fine; drinks arrived watered down.
- Noise
- Saturday music blasted until two at night.
- Spectacular ocean views
- Exceptional pool staff
- Gorgeous spacious rooms
- Tranquil atmosphere
- Outdoor swimming pool
- Gym
- Private parking
- Unfixed maintenance once
- Late-night music
- Uneven front-desk warmth
- Far from the centre (12 km)
Best forCouplesRelaxing getawaysOcean views
How it compares
The Cape, A Thompson Hotel by Hyatt ranks #12 of 40 hotels Staylist lists in Los Cabos and #10 of 27 5-star hotels there. At about $663 a night it is priced in line with 5-star hotels in Los Cabos (median $663). The closest listed alternative is Sunrock Hotel & Suites, 100 m away (score 7.8).
About the hotel
- Address
- Carr. Transpeninsular 5.5, Tourist Corridor, Cabo San Lucas, Los Cabos, Baja California Sur, 23410, Mexico
- Hotel class
- ★★★★★ 5-star
- Chain
- Hyatt
- Opened
- 2019
- Check-in / out
- From 15:00 · by 12:00
- Distance to centre
- 12.3 km
- Getting there
- Airport: Los Cabos International Airport (37.88 km)
- Children
- Children of all ages are welcome at this property.
Nearby hotels
- Sunrock Hotel & Suites100 m · 7.8 · $130
- Esperanza, Auberge Collection1.6 km · 9.5 · $1,084
- Holiday Inn Express Cabo SAN Lucas by IHG1.7 km · 8.0 · $87
- Hotel Los Patios2.1 km · 7.0 · $56
- Comfort Inn & Suites Los Cabos2.2 km · 5.1 · $64
Amenities
- Golf course
- Outdoor swimming pool
- Diving
- Snorkeling
- Horse riding
- Sauna
- Spa
- Massage room
- Gym
- Private parking
- Airport pick-up
- Car rentals
- Bar
- Nightclub
- Billiards room
- Restaurant
- Airport drop-off
- Conference room
- Multi-function room
- Tour and ticket booking service
- Wi-Fi in public areas
- Luggage storage
- Infinity pool
- Valet parking
Frequently asked questions
- What time is check-in at The Cape, A Thompson Hotel by Hyatt?
- Check-in starts at 15:00 and check-out is by 12:00.
- Does The Cape, A Thompson Hotel by Hyatt have a pool?
- Yes: outdoor swimming pool, infinity pool.
- Is there parking at The Cape, A Thompson Hotel by Hyatt?
- Yes: private parking, valet parking.
- Does The Cape, A Thompson Hotel by Hyatt offer an airport transfer?
- Yes: airport pick-up, airport drop-off.
- What wellness facilities does The Cape, A Thompson Hotel by Hyatt have?
- Sauna, Spa, Massage room, Gym.
- How far is The Cape, A Thompson Hotel by Hyatt from the airport?
- The nearest airport is Los Cabos International Airport, about 37.88 km away.
- How far is The Cape, A Thompson Hotel by Hyatt from the centre of Los Cabos?
- About 12.3 km.
- Is The Cape, A Thompson Hotel by Hyatt suitable for children?
- Children of all ages are welcome at this property.