Bad reviews of Grand Hyatt Shanghai
7.9%of recent reviews are 1–2 star
79 of 1,000 reviews since Dec 2024: about 1 in 13 stays went badly enough to say so.
Most common complaints
Grouped by AI from the 57 most recent 1–2 star reviews. Tap a complaint to read those reviews.
3/10
Didn't like: Tragedia jeżeli chodzi o depozyt przy check in, miałem wynajęte 3 pokoje na kilka dni, depozyt przewyższał wartość samochodu używanego w Polsce, obsługa bardzo niemiła, śniadanie kolejka nawet do godziny,
Liked: Lokalizacja
Nuitée booking guest
2/10
It was an absolute nightmare dealing with the ceiling leak.
Liked: My stay at the Grand Hyatt Shanghai was an absolute disaster. We experienced a major water leak from the ceiling in the middle of the night, turning our visit into a total nightmare. To make matters worse, the room and bathroom were filthy and reeked of cigarette smoke. What was worse than the facility failure was the management’s pathetic response. No manager came to inspect the damage or provide an explanation. Throughout the ordeal, the staff showed zero accountability, and when we demanded to know who was handling our case, they hid behind ridiculous excuses about "language barriers" to avoid identification. It is insulting to claim that a flagship hotel in a major city cannot provide basic professional English communication. The management here treats guests with arrogance and complete indifference. They have no respect for their guests' safety or well-being and hide behind empty corporate scripts instead of taking responsibility for their failures. This is not a luxury experience; it is a display of gross negligence. If you value your money, your time, and your sanity, I strongly advise you to book somewhere else. One star is far too generous for this level of incompetence.
Tripadvisor
2/10
Not recommended. Stay somewhere else.
Liked: The worst check-in experience I have had in any hotel, that I can remember. Staff are rude, slow and inefficient. It took 45 mins to check-in.
Tripadvisor
2/10
Bad overall, only nice for the landscape views
Liked: Not worth. Staff not competent. Had to check in twice. Breakfast chaotic, dirty and quality of food questionable. Good location and great views only.
Tripadvisor
1/10
Overpriced hotel with poor service and unacceptable cleanliness standards. Definitely not worth the money.
Didn't like: This hotel is absolutely not worth the money it charges. The service was disappointing from start to finish and nowhere near the standard expected from a Grand Hyatt property. The most shocking part was the cleanliness. When we entered the room for the first time, there was a huge black hair lying on one of the supposedly clean towels. This was disgusting and immediately made us question the hygiene standards of the hotel. For the price paid, we expected a premium experience, but instead received poor service, lack of attention to detail, and cleanliness issues that should never happen in a luxury hotel. We have stayed in far better hotels in Shanghai for significantly less money.
Liked: The location and the view from the room were good. Unfortunately, that is where the positive experience ended.
Nuitée booking guest
Reviews of “Grand Hyatt Shanghai” from our booking partner LiteAPI (Nuitée booking guests and Tripadvisor), newest first. 1–2 star means a score of 4 or less out of 10. Complaint topics are counted from the reviews in English. Reviewer names are not shown. Updated 22 Oct 2026.
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Questions
Why read the bad reviews first?
A high average can hide a minority of bad stays. Hotel Mystays Asakusa in Tokyo has a guest rating of 8.1 out of 10, yet 89 of its 941 reviews since October 2024 are 1–2 star: about 1 in 11 stays went badly enough to say so. The rating alone doesn't tell you that, or what went wrong.
Summaries can soften complaints too. In July 2026 the consumer group Which? found AI review summaries on a large travel site describing hotels as spotless while guests reported illness, and advised reading the one-star reviews. This page shows them directly.
Where do the reviews come from?
From our booking partner LiteAPI: guests who booked through Nuitée, plus Tripadvisor reviews. We read up to 1,000 reviews from the last 24 months, newest first. A 1–2 star review is a score of 4 or less out of 10, and the share is counted out of all those reviews, so you can tell a few bad stays among hundreds from a pattern.
Are reviews edited or translated?
The text is the guest's own. Reviews written in another language show an English translation where we have one, with the original one tap away; the others have a link to translate them. Complaint topics, such as noise or cleanliness, are counted with plain word lists from the English text, so every number matches the reviews you can read. Reviewer names are not shown.
Can a hotel pay to remove a review?
No. No hotel can pay to remove a review or to rank higher on Staylist. Staylist earns a commission only if you book through its link, and you pay nothing extra.
Why does a hotel have no reviews?
Not every hotel has reviews from our partner yet. Small and new hotels are often missing, and coverage is lower in mainland China. When that happens we suggest nearby hotels that do have reviews.
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