Bad reviews of The Hidden Ridge Resort
8.1%of recent reviews are 1–2 star
81 of 1,000 reviews since Jul 2025: about 1 in 12 stays went badly enough to say so.
Most common complaints
Grouped by AI from the 53 most recent 1–2 star reviews. Tap a complaint to read those reviews.
4/10
Didn't like: Was dirty and poorly maintained.
Liked: Hot tub and location.
Nuitée booking guest
4/10
Enjoyable location and friendly staff but overpriced and in desperate need of minor repairs
Didn't like: The room was dark, even with the lights on during the day. It was very run down, tiles in the kitchen, bathroom and round the fireplace were cracked. The carpet was extremely thin and grubby. After walking round in a pair of white socks the bottoms of the socks were black! The photos on line were a good reflection of the layout of the apartments but on line they make them look very bright and airy which is the complete opposite to the reality. This apartment was the most expensive one we paid for whilst travelling in the Rockies and also the worst one we stayed in.
Liked: It was quiet and away from the hustle and bustle of Banff
Nuitée booking guest
1/10
Didn't like: The fire place was not clean and I had to breathe for two nights the smoke . After complaints still the staff didn't do anything The tub was plugged and I had shower with full tub of water.
Nuitée booking guest
3/10
Decent stay. Nice staff, but definitely need to do a better job with cleanliness.
Didn't like: The hot tub and pool was a beautiful area, but overall not clean at all. It was actually kind of creepy gross dirty. Unfortunate, becuase the upkeep of the resort would make all the difference.
Liked: Room was hot, when we got to the room it was dirty, food from the prior renters, dirty towels behind the door. The hotel did give me 25% off one night, but it wasn't about the money, more about the quality and cleanliness of the room overall.
Nuitée booking guest
2/10
Great pool, but everything else could be better for the price.
Didn't like: Room was pretty dirty, if you wear socks inside, they wont be white for long. Also had a weird scent. They ran out of towels on a Wednesday night, considering towels aren’t expensive and how much this place costs per night, it was a little disappointing.
Liked: Pool is amazing and view is pretty good.
Nuitée booking guest
Reviews of “The Hidden Ridge Resort” from our booking partner LiteAPI (Nuitée booking guests and Tripadvisor), newest first. 1–2 star means a score of 4 or less out of 10. Complaint topics are counted from the reviews in English. Reviewer names are not shown. Updated 24 Oct 2026.
Want a second opinion? Ask your AI
Opens your assistant with the question and these reviews filled in.
Travelling with someone? Send them this hotel's bad reviews.
Using an AI assistant? Give it this link to read the bad reviews of The Hidden Ridge Resort.
Questions
Why read the bad reviews first?
A high average can hide a minority of bad stays. Hotel Mystays Asakusa in Tokyo has a guest rating of 8.1 out of 10, yet 89 of its 941 reviews since October 2024 are 1–2 star: about 1 in 11 stays went badly enough to say so. The rating alone doesn't tell you that, or what went wrong.
Summaries can soften complaints too. In July 2026 the consumer group Which? found AI review summaries on a large travel site describing hotels as spotless while guests reported illness, and advised reading the one-star reviews. This page shows them directly.
Where do the reviews come from?
From our booking partner LiteAPI: guests who booked through Nuitée, plus Tripadvisor reviews. We read up to 1,000 reviews from the last 24 months, newest first. A 1–2 star review is a score of 4 or less out of 10, and the share is counted out of all those reviews, so you can tell a few bad stays among hundreds from a pattern.
Are reviews edited or translated?
The text is the guest's own. Reviews written in another language show an English translation where we have one, with the original one tap away; the others have a link to translate them. Complaint topics, such as noise or cleanliness, are counted with plain word lists from the English text, so every number matches the reviews you can read. Reviewer names are not shown.
Can a hotel pay to remove a review?
No. No hotel can pay to remove a review or to rank higher on Staylist. Staylist earns a commission only if you book through its link, and you pay nothing extra.
Why does a hotel have no reviews?
Not every hotel has reviews from our partner yet. Small and new hotels are often missing, and coverage is lower in mainland China. When that happens we suggest nearby hotels that do have reviews.
How does asking my AI work?
The buttons open your assistant with a question and a link to a plain page of the hotel's reviews, which assistants can read. You can also paste the sentence yourself, for example: What do the bad reviews of Hotel Mystays Asakusa say? https://staylist.world/reviews?hotel=Hotel+Mystays+Asakusa. The link is a plain page of the hotel's reviews that assistants can read.
In Claude you can also add Staylist once and ask about any hotel without a link: open Settings, then Connectors, add a custom connector named Staylist World with the address https://staylist.world/mcp. Developers can also call /api/hotels/{id}/reviews?filter=bad.