Bad reviews of Fujikawaguchiko Resort Hotel

• 1/1016 Oct 2026 · Couple

  −Didn't like: Terrible Experience – Disrespectful Staff and Disappointing Rooms One of the worst hotel experiences we had in Japan. We specifically booked a room with traditional Japanese-style futon beds, but the staff refused to help us set them up. Instead of assisting us, they openly laughed at us among themselves, right in front of our faces, until we actually had to ask them to stop. Absolutely humiliating and unacceptable behavior. The room itself was also disappointing. The shower was uncomfortable to use, and there was no way to properly cover the window or darken the room, forcing us to wake up at sunrise. Between the poor room conditions and the incredibly rude staff, the entire experience was extremely unpleasant. Definitely not worth the money. We strongly recommend avoiding this hotel.

  +Liked: They have Shantel to the Fuji Q

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  Nuitée booking guest

• 4/1012 May 2026 · Couple

  terrible stay, strongly not recommended, probably one of the worst stays in my 20 years of travels

  −Didn't like: Check-in was set for 3pm for all customers, so despite we were there 30min earlier than 3pm, we had to queue as all other customers did to get our keys at exactly 3pm. Then we had to queue again to the single elevator and as many other customers had large luggage (as they should, it is their right) the whole process to get to the room added another 15min!!!!! On the other hand, there was an inelastic check-out process at 10am!!!!! and there is an extra charge for 15EUR if you want to checkout at 11am.... Not to mention, they would charge another 15 EUR for a lost room card (actual cost <0,1EUR) that was just forgotten in the room as we rushed ourselves out at 9.45am... Room was TERRIBLY small for its price, and the bathroom was far below average for a... resort. It looked like a single star hotel to me, or closer to a ferry cabin bathroom. The lighting in the room was VERY POOR (single central white light and an additional smaller light next tot he bed). Breakfast was not good.

  +Liked: the minivan that takes you to the train station. However, you need to call them, but no whatsapp or similar app, so too bad if you dont have a japanese phone...

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  Nuitée booking guest

• 3/1024 Apr 2026 · Solo traveller

  −Didn't like: Facility is bit old

  +Liked: Can see Mt. Fuji from room, restaurant.

  Nuitée booking guest

• 3/1020 Apr 2026 · Solo traveller

  Too expensive for a back ache

  −Didn't like: The bed was terrible - not a real Japanese but a fake imitation- no real carpet and a cheap futon. The staff was rude when we complained about and offer another futon at an expensive price!

  +Liked: The view was good from the room.

  Nuitée booking guest

• 4/1018 Apr 2026 · Solo traveller

  Good location, big rooms

  −Didn't like: The Japanese style room we got room 220 had a Mt Fuji view but blocked by a tall pylon electric tower. The beds were really uncomfortable I could not sleep and asked for an additional mattress which they changed me 3k yen.

  +Liked: The location is good but we had a car, which you need to get around the lakes or you're stuck in a small town with very little open in late April.

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  Nuitée booking guest

Reviews of “Fujikawaguchiko Resort Hotel” from our booking partner LiteAPI (Nuitée booking guests and Tripadvisor), newest first. 1–2 star means a score of 4 or less out of 10. Complaint topics are counted from the reviews in English. Reviewer names are not shown. Updated 27 Oct 2026.