Citadines Connect Bertam Georgetown Penang
George Town, Malaysia
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Is Citadines Connect Bertam Georgetown Penang good? Overview, pros and cons
Verdict: 7.5/10 (Staylist AI score). Guests praise: clean; location; staff. Main complaint: room-request miss.
Staylist AI overview · based on 8 public guest reviews
“Bertam's compact base”
In Georgetown's centre close to the attractions with a night market nearby, Citadines Connect Bertam Georgetown Penang keeps a small clean hotel with daily tidying, fresh sheets, bathrobes, quiet AC-hum nights in the best rooms, warm service especially at breakfast, and Western plus Malay morning options in modest variety. A serious note though: a guest who requested a quiet non-corner room was given a roadside one with motorcycle noise and pre-dawn calls audible, losing two nights of sleep; the remedy offered was a swap and late checkout.
- Rooms
- Clean compact rooms for guests here.
- Service
- Warm amid a request miss noted.
- Location
- Central Penang for guests exploring for guests on most stays.
- Food
- A modest breakfast for guests here.
- Facilities
- Fine for guests on most stays.
- Value
- Satisfying value for guests here for guests on most stays.
- Noise
- Roadside rooms run very loud for guests on most stays.
- Cleanliness
- Clean tidy for guests on stays.
- Clean
- Location
- Staff
- Outdoor swimming pool
- Gym
- Parking
- Room-request miss
- Road noise
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How it compares
Citadines Connect Bertam Georgetown Penang ranks #24 of 63 hotels Staylist lists in George Town and #3 of 14 3-star hotels there. At about $171 a night it is 490% above the median for 3-star hotels in George Town ($29). The closest listed alternative is The Pink Boutique, 100 m away (score 7.5).
About the hotel
- Address
- No. 428, Jalan Penang, George Town, Penang, 10000, Malaysia
- Hotel class
- ★★★ 3-star
- Opened
- 2025
- Check-in / out
- From 15:00 · by 12:00
- Distance to centre
- 0.3 km
- Getting there
- Airport: Penang Intl. Airport (18.62 km) · Train Station: Bukit Tengah (22.48 km)
- Children
- Children of all ages are welcome at this property.
Nearby hotels
- The Pink Boutique100 m · 7.5 · $19
- The Granite Luxury Hotel Penang200 m · 9.0 · $59
- Jen Penang Georgetown by Shangri-La200 m · 7.1 · $147
- St. Giles Wembley Penang300 m · 9.1 · $68
- Kimberley Hotel Georgetown300 m · 7.9 · $21
Amenities
- Outdoor swimming pool
- Gym
- Luggage storage
- Restaurant
- Wake-up call
- Wi-Fi in public areas
- Rooftop pool
- Parking
- Concierge service
- Malay
- Shopping mall
- Elevator
- No smoking in public areas
- Non-smoking floor
- Fire alarm
- Keycard entry system
Frequently asked questions
- What time is check-in at Citadines Connect Bertam Georgetown Penang?
- Check-in starts at 15:00 and check-out is by 12:00.
- Does Citadines Connect Bertam Georgetown Penang have a pool?
- Yes: outdoor swimming pool, rooftop pool.
- Is there parking at Citadines Connect Bertam Georgetown Penang?
- Yes: parking.
- What wellness facilities does Citadines Connect Bertam Georgetown Penang have?
- Gym.
- How far is Citadines Connect Bertam Georgetown Penang from the airport?
- The nearest airport is Penang Intl. Airport, about 18.62 km away.
- How far is Citadines Connect Bertam Georgetown Penang from the centre of George Town?
- About 0.3 km.
- Is Citadines Connect Bertam Georgetown Penang suitable for children?
- Children of all ages are welcome at this property.