Citizenm Boston Back Bay
Boston, United States
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Is Citizenm Boston Back Bay good? Overview, pros and cons
Verdict: 8.4/10 (Staylist AI score). Guests praise: newbury Street spot; high-tech rooms; marathon-friendly. Main complaint: no room service.
Staylist AI overview · based on 8 public guest reviews
“Back Bay's high-tech compact”
This hotel is citizenM Boston Back Bay is a trendy, high-tech hotel by Newbury Street — self check-in on the second-floor lobby, sofa and booth workspaces, a new-equipped gym, comfortable high-tech rooms that are small but sensibly laid out, nice views, a good breakfast, and warm professional staff; marathon runners call it ideal for expo and bag-drop logistics, with an airport bus five hundred metres away. One caveat stings: a guest who fell ill (food poisoning from elsewhere) called reception for water and was told there is no room service — they had to drag themselves out.
- Rooms
- Small but comfortable, high-tech guest rooms.
- Service
- Warm staff; no room service exists.
- Location
- Right by Newbury Street and the marathon.
- Food
- A good breakfast despite limited variety.
- Facilities
- A new gym and lobby workspaces.
- Newbury Street spot
- High-tech rooms
- Marathon-friendly
- Gym
- Parking
- No room service
- Compact rooms
Best forSolo travelersMarathon runnersCity breaks
How it compares
Citizenm Boston Back Bay ranks #17 of 82 hotels Staylist lists in Boston and #8 of 39 4-star hotels there. At about $341 a night it is 9% below the median for 4-star hotels in Boston ($375). The closest listed alternative is The Eliot Hotel, 100 m away (score 9.2).
About the hotel
- Address
- 408 Newbury St, Fenway Kenmore, Boston, Massachusetts, 02115, United States
- Hotel class
- ★★★★ 4-star
- Opened
- 2025
- Check-in / out
- From 14:00 · by 11:00
- Distance to centre
- 2.2 km
- Getting there
- Airport: Boston Logan International Airport (14.54 km) · Train Station: Lansdowne (1.19 km) · Metro: Hynes Convention Center (0.09 km)
- Children
- Children of all ages are welcome at this property.
Nearby hotels
- The Eliot Hotel100 m · 9.2 · $731
- Hilton Boston Back Bay400 m · 7.4 · $233
- Sheraton Boston Hotel400 m · 6.9 · $234
- Newbury Guest House500 m · 8.7 · $401
- Four Seasons Hotel One Dalton Street, Boston500 m · 9.3 · $925
Amenities
- Gym
- Luggage storage
- Bar
- Restaurant
- Cafe
- Wi-Fi in public areas
- Parking
- Coworking spaces
- Fax/copying service
- VIP check-in service
- Express check-in and check-out
- Lobby bar
- Water purifier
- Elevator
- Ventilation system
- Humidifier
- No smoking in public areas
- Non-smoking floor
- Accessible rooms available
- First aid kit
- Fire alarm
- Keycard entry system
- Carbon monoxide alarm
Frequently asked questions
- What time is check-in at Citizenm Boston Back Bay?
- Check-in starts at 14:00 and check-out is by 11:00.
- Is there parking at Citizenm Boston Back Bay?
- Yes: parking.
- What wellness facilities does Citizenm Boston Back Bay have?
- Gym, Coworking spaces.
- How far is Citizenm Boston Back Bay from the airport?
- The nearest airport is Boston Logan International Airport, about 14.54 km away.
- How far is Citizenm Boston Back Bay from the centre of Boston?
- About 2.2 km.
- Is Citizenm Boston Back Bay suitable for children?
- Children of all ages are welcome at this property.