The St. Regis Mexico City
Mexico City, Mexico
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Is The St. Regis Mexico City good? Overview, pros and cons
Verdict: 8.6/10 (Staylist AI score). Guests praise: butler service; outstanding breakfast; spotless upkeep. Main complaint: unresolved service failure once.
Staylist AI overview · based on 7 public guest reviews
“Reforma icon, service split sharply”
The St. Regis Mexico City draws extremes. Most guests rave: spotless rooms, friendly competent staff, a knowledgeable concierge, outstanding complimentary breakfast, butler service attending every need, beautiful holiday decor, and a restaurant and spa called must-visits — with shops and attractions close by. One detailed dissent is stark: service fell far below five-star, with an unresponsive concierge and front desk showing no follow-through on requests from tickets to basic room needs — apologies offered but no solutions, though housekeeping itself was excellent.
- Rooms
- Spotless, well-maintained rooms throughout the whole hotel.
- Service
- Superb butler service; desk follow-through failed once.
- Location
- Near shops and the main attractions.
- Food
- Very good restaurant and outstanding breakfast.
- Facilities
- A must-visit spa and restaurant on site.
- Butler service
- Outstanding breakfast
- Spotless upkeep
- Great location
- Indoor swimming pool
- Sauna
- Gym
- Unresolved service failure once
Best forBusiness tripsLuxury staysSightseeing
How it compares
The St. Regis Mexico City ranks #9 of 143 hotels Staylist lists in Mexico City and #2 of 26 5-star hotels there. At about $1,049 a night it is 231% above the median for 5-star hotels in Mexico City ($317). The closest listed alternative is Hotel Marquis Reforma, 100 m away (score 8.0).
About the hotel
- Address
- Av. P.º de la Reforma 439, Cuauhtémoc, Mexico City, Federal District, 06500, Mexico
- Hotel class
- ★★★★★ 5-star
- Chain
- St. Regis (Marriott)
- Opened
- 2009
- Check-in / out
- From 15:00 · by 12:00
- Distance to centre
- 0.2 km
- Getting there
- Airport: Mexico City Intl. Airport (16.58 km) · Train Station: Buenavista (6.18 km) · Metro: Sevilla (0.75 km)
- Children
- Children of all ages are welcome at this property.
Nearby hotels
- Hotel Marquis Reforma100 m · 8.0 · $166
- Laila Hotel Mexico City Reforma200 m · 7.4 · $125
- Volga200 m · 7.8 · $594
- Four Seasons Hotel Mexico City300 m · 8.6 · $1,314
- The Ritz-Carlton, Mexico City400 m · 8.3 · $1,229
Amenities
- Indoor swimming pool
- Sauna
- Spa
- Massage room
- Gym
- Public parking
- Car rentals
- Bar
- 2 Restaurants
- Conference room
- Multi-function room
- Business center
- Playground
- Kids' club
- Childcare service
- Wi-Fi in public areas
- Luggage storage
- La Table Krug
- King Cole Bar
- Fax/copying service
- Wedding service
- Concierge service
- Safe at front desk
- Room service
Frequently asked questions
- What time is check-in at The St. Regis Mexico City?
- Check-in starts at 15:00 and check-out is by 12:00.
- Does The St. Regis Mexico City have a pool?
- Yes: indoor swimming pool.
- Is there parking at The St. Regis Mexico City?
- Yes: public parking.
- What wellness facilities does The St. Regis Mexico City have?
- Sauna, Spa, Massage room, Gym.
- How far is The St. Regis Mexico City from the airport?
- The nearest airport is Mexico City Intl. Airport, about 16.58 km away.
- How far is The St. Regis Mexico City from the centre of Mexico City?
- About 0.2 km.
- Is The St. Regis Mexico City suitable for children?
- Children of all ages are welcome at this property.