Bad reviews of Jinmao Purelax Lijiang, The Unbound Collection By Hyatt

• 1/1013 Apr 2026 · Solo traveller

  This property caters for chinese tourists looking to binge all weekend! Does not reflect Hyatt standards in any way

  −Didn't like: Absolutely massive. Drunken tourists all over, very loud. Concierge services inexistant. No understanding of English. Poor food quality and dishes. Left 14 hours after arrival to Intercontinental which has excellent standards, very kind and helpful staff.

  +Liked: Nothing

  Nuitée booking guest

• 4/101 Apr 2026 · Family

  Not Up to Five-Star Standards

  +Liked: My recent stay at Jinmao Purelax Lijiang was unfortunately disappointing and did not meet five-star expectations. The check-in process took around 20–30 minutes and was handled by an inexperienced staff member. There was no acknowledgment of my World of Hyatt membership. I also encountered multiple issues during check-in. The Wi-Fi did not work, my prior request for a children’s room setup was not arranged, and the room type was changed without explanation. Most concerning, I upgraded to a suite which included breakfast, yet I was incorrectly informed that neither of my rooms included breakfast. The staff was unable to verify the booking properly and only confirmed after checking with a manager. There was also no proper introduction to the hotel facilities or layout, which is not expected from a property of this level. In addition, concierge service was unavailable when needed, and I had to wait and actively look for assistance. The payment process was also inconvenient, as the hotel did not have sufficient change for cash payments and asked me to use alternative payment methods instead. The only positive experience was the shuttle driver, who was helpful and provided useful inform

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  Tripadvisor

• 2/101 Jan 2025 · None

  Fantastic View BUT Unprofessionaly Run!

  +Liked: You would expect more from a resort of this caliber, but unfortunately, it was a disappointing stay for our family's annual trip. Don't get me wrong, the views at the resort were spectacular, but the overall experience was marred by unprofessional service. It certainly didn't meet the standards of a 5-star resort.

  Tripadvisor

Reviews of “Jinmao Purelax Lijiang, The Unbound Collection By HYATT” from our booking partner LiteAPI (Nuitée booking guests and Tripadvisor), newest first. 1–2 star means a score of 4 or less out of 10. Complaint topics are counted from the reviews in English. Reviewer names are not shown. Updated 27 Oct 2026.