Hyatt Regency Cartagena
Cartagena, Colombia
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Is Hyatt Regency Cartagena good? Overview, pros and cons
Verdict: 9.2/10 (Staylist AI score). Guests praise: amazing birthday-level service; beautiful high-floor views; four pools. Main complaint: impersonal for one guest.
Staylist AI overview · based on 8 public guest reviews
“Bocagrande towers, service shines”
Hyatt Regency Cartagena is a 2016 tower between the Old City and Bocagrande — comfy clean quiet rooms, four beautiful pools, a kids' club, a quiet Regency Club breakfast (English is basic but workable), and views like a 41st-floor balcony stunner. Staff blow guests away — Juan and Dina made a birthday weekend; Paola kept a room immaculate. One Chinese guest found it the least-personal, weakest-value Hyatt Regency they know: no luggage service, public areas beneath five-star level, recommending the old town instead. Rainy season also turns the entrance road into a river with no drainage.
- Rooms
- Comfy clean quiet rooms; bland for one.
- Service
- Amazing staff — Juan, Dina and Paola named.
- Location
- Between the Old City and Bocagrande.
- Food
- A nice quiet club breakfast; English is basic.
- Facilities
- Four beautiful pools and a kids' club.
- Cleanliness
- Impeccable rooms; streets flood in rains.
- Amazing birthday-level service
- Beautiful high-floor views
- Four pools
- Quiet club breakfast
- Spa
- Gym
- Private parking
- Impersonal for one guest
- Flooding entrance road
- No luggage service once
Best forFamiliesBusiness tripsBeach holidays
How it compares
Hyatt Regency Cartagena ranks #7 of 56 hotels Staylist lists in Cartagena and #3 of 13 5-star hotels there. At about $281 a night it is 9% below the median for 5-star hotels in Cartagena ($309). The closest listed alternative is Estelar Cartagena de Indias Hotel y Centro de Convenciones, 200 m away (score 8.3).
About the hotel
- Address
- Cra. 1 #12-118, Bocagrande, Cartagena, Bolivar, 130000, Colombia
- Hotel class
- ★★★★★ 5-star
- Chain
- Hyatt
- Opened
- 2016
- Check-in / out
- From 15:00 · by 12:00
- Distance to centre
- 1.4 km
- Getting there
- Airport: Rafael Núñez International Airport (6.88 km)
- Children
- Children of all ages are welcome at this property.
Nearby hotels
- Estelar Cartagena de Indias Hotel y Centro de Convenciones200 m · 8.3 · $309
- Holiday Inn Express Cartagena Bocagrande by IHG600 m · 8.5 · $139
- Hotel Cartagena Dubai700 m · 4.4 · $277
- Hampton by Hilton Cartagena900 m · 8.6 · $128
- GHL Collection Armería Real Hotel1 km · 7.8
Amenities
- Outdoor swimming pool
- Private beach area
- Spa
- Massage room
- Gym
- Private parking
- Airport pick-up
- Bar
- Restaurant
- Conference room
- Multi-function room
- Children's pool
- Playground
- Kids' club
- Tour and ticket booking service
- Wi-Fi in public areas
- Luggage storage
- Infinity pool
- Pool with view
- Shuttle service
- Wedding service
- Concierge service
- Safe at front desk
- Portuguese
Frequently asked questions
- What time is check-in at Hyatt Regency Cartagena?
- Check-in starts at 15:00 and check-out is by 12:00.
- Does Hyatt Regency Cartagena have a pool?
- Yes: outdoor swimming pool, children's pool, infinity pool, pool with view.
- Is there parking at Hyatt Regency Cartagena?
- Yes: private parking.
- Does Hyatt Regency Cartagena offer an airport transfer?
- Yes: airport pick-up.
- What wellness facilities does Hyatt Regency Cartagena have?
- Spa, Massage room, Gym.
- How far is Hyatt Regency Cartagena from the airport?
- The nearest airport is Rafael Núñez International Airport, about 6.88 km away.
- How far is Hyatt Regency Cartagena from the centre of Cartagena?
- About 1.4 km.
- Is Hyatt Regency Cartagena suitable for children?
- Children of all ages are welcome at this property.