Impression Moxche by Secrets
Playa del Carmen, Mexico
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Is Impression Moxche by Secrets good? Overview, pros and cons
Verdict: 9.4/10 (Staylist AI score). Guests praise: many pools and hot springs; excellent restaurant variety; romantic rooms with tubs. Main complaint: butler service less than promised.
Staylist AI overview · based on 8 public guest reviews
“Amenity-rich Cancun all-inclusive, soft service”
Impression Moxche by Secrets is an all-inclusive where most guests praise the hardware: around ten pools plus hot springs, plentiful excellent restaurants — one couple tried twelve — rooms with balcony and in-room tubs, and a nice seaside setting with friendly staff. The service side draws the complaints: several reviewers say the much-promoted butlers are not truly around the clock and add little beyond what the front desk provides, pre-arrival emails about transport went unanswered, and one guest suffered construction noise, a room change only after a firm complaint, a mosquito-filled night after cleaning left the door open, and so-so cleanliness. A shuttle bus is absent too.
- Facilities
- Around ten pools plus hot springs.
- Food
- Plentiful, excellent variety across the restaurants.
- Rooms
- Romantic rooms featuring balcony and in-room tubs.
- Service
- Friendly on-site staff; promised butlers underdeliver.
- Noise
- Construction noise badly disturbed one guest.
- Many pools and hot springs
- Excellent restaurant variety
- Romantic rooms with tubs
- Friendly on-site staff
- Sauna
- Gym
- Parking
- Butler service less than promised
- Pre-arrival communication poor
- Noise and cleanliness lapses reported
Best forCouplesAll-inclusive fansBeach holidays
How it compares
Impression Moxche by Secrets ranks #4 of 35 hotels Staylist lists in Playa del Carmen and #4 of 15 5-star hotels there. At about $1,116 a night it is 26% above the median for 5-star hotels in Playa del Carmen ($888). The closest listed alternative is Secrets Moxché Playa del Carmen - Adults Only - All Inclusive, 100 m away (score 8.2).
About the hotel
- Address
- Carr. Cancún - Tulum km 294, Corasol, 77710 Playa del, Playa del Carmen, Quintana Roo, 77714, Mexico
- Hotel class
- ★★★★★ 5-star
- Opened
- 2021
- Distance to centre
- 4.8 km
- Getting there
- Airport: Cancun Intl. Airport (52.58 km) · Train Station: Maya Train Station - Cancún (50.98 km)
- Children
- Children are not permitted to stay at this property
Nearby hotels
- Secrets Moxché Playa del Carmen - Adults Only - All Inclusive100 m · 8.2
- Viceroy Riviera Maya1.1 km · 9.2 · $695
- Paradisus Playa del Carmen - Riviera Maya - All Inclusive1.6 km · 7.9 · $356
- Grand Velas Riviera Maya - All Inclusive2.6 km · 9.4 · $1,027
- Hotel la Semilla a Member of Design Hotels3.6 km · 7.5 · $90
Amenities
- Golf course
- Outdoor swimming pool
- Private beach area
- Beach volleyball
- Diving
- Snorkeling
- Sauna
- Spa
- Massage room
- Gym
- Parking
- Car rentals
- Bar
- Nightclub
- Tennis court
- Billiards room
- Table tennis room
- 3 Restaurants
- Conference room
- Multi-function room
- Business center
- Karaoke
- Tour and ticket booking service
- Currency exchange
Frequently asked questions
- Does Impression Moxche by Secrets have a pool?
- Yes: outdoor swimming pool.
- Is there parking at Impression Moxche by Secrets?
- Yes: parking.
- What wellness facilities does Impression Moxche by Secrets have?
- Sauna, Spa, Massage room, Gym.
- How far is Impression Moxche by Secrets from the airport?
- The nearest airport is Cancun Intl. Airport, about 52.58 km away.
- How far is Impression Moxche by Secrets from the centre of Playa del Carmen?
- About 4.8 km.
- Is Impression Moxche by Secrets suitable for children?
- Children are not permitted to stay at this property