Viceroy Riviera Maya
Playa del Carmen, Mexico
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Is Viceroy Riviera Maya good? Overview, pros and cons
Verdict: 9.2/10 (Staylist AI score). Guests praise: privacy; kind staff; setting. Main complaint: outage dissent.
Staylist AI overview · based on 7 public guest reviews
“Viceroy's jungle privacy”
Viceroy Riviera Maya is an exceptional amazing small resort — beautiful spacious private villas with all amenities in a living jungle-rainforest setting, never-so-relaxed quiet, good food, and outstanding five-star-level service where attentive polite fun staff anticipate needs before they're asked. Caveats though: a guest reports two nights without hot water — unworthy of this tier — with no compensation offered, and the scale runs small versus Cancun's mega-resorts, suiting couples best.
- Rooms
- Private jungle villas for guests on each stay.
- Service
- Anticipatory; an uncompensated outage though on each stay.
- Location
- A quiet jungle resort here on each stay.
- Food
- Good food for the guests here.
- Facilities
- Small scale; hot water fault though.
- Value
- Outstanding service; a fault dissent though.
- Cleanliness
- Well kept for the guests here.
- Privacy
- Kind staff
- Setting
- Rooms
- Pool
- Sauna
- Gym
- Outage dissent
Best forCouplesHoneymoonsRelaxation
How it compares
Viceroy Riviera Maya ranks #5 of 35 hotels Staylist lists in Playa del Carmen and #5 of 15 5-star hotels there. At about $695 a night it is 22% below the median for 5-star hotels in Playa del Carmen ($888). The closest listed alternative is Secrets Moxché Playa del Carmen - Adults Only - All Inclusive, 1.1 km away (score 8.2).
About the hotel
- Address
- Playa Xcalacoco Frac, 7, Riviera Maya, Playa del Carmen, Quintana Roo, 77710, Mexico
- Hotel class
- ★★★★★ 5-star
- Check-in / out
- From 15:00 · by 12:00
- Distance to centre
- 5.9 km
- Getting there
- Airport: Cozumel International Airport (42.39 km) · Train Station: Maya Train Station - Cancún (49.54 km)
- Children
- Children aged 12 and above are welcome at this hotel.
Nearby hotels
- Secrets Moxché Playa del Carmen - Adults Only - All Inclusive1.1 km · 8.2
- Impression Moxche by Secrets1.1 km · 9.4 · $1,116
- Grand Velas Riviera Maya - All Inclusive1.5 km · 9.4 · $1,027
- Paradisus Playa del Carmen - Riviera Maya - All Inclusive2.7 km · 7.9 · $356
- Hotel la Semilla a Member of Design Hotels4.7 km · 7.5 · $90
Amenities
- Pool
- Private beach area
- Diving
- Snorkeling
- Surfing
- Sauna
- Spa
- Massage room
- Gym
- Private parking
- Airport pick-up
- Bar
- Restaurant
- Airport drop-off
- Conference room
- Multi-function room
- Tour and ticket booking service
- Currency exchange
- Wi-Fi in public areas
- Pool bar
- Valet parking
- Shuttle service
- Wedding service
- Concierge service
Frequently asked questions
- What time is check-in at Viceroy Riviera Maya?
- Check-in starts at 15:00 and check-out is by 12:00.
- Does Viceroy Riviera Maya have a pool?
- Yes: pool, pool bar.
- Is there parking at Viceroy Riviera Maya?
- Yes: private parking, valet parking.
- Does Viceroy Riviera Maya offer an airport transfer?
- Yes: airport pick-up, airport drop-off.
- What wellness facilities does Viceroy Riviera Maya have?
- Sauna, Spa, Massage room, Gym.
- How far is Viceroy Riviera Maya from the airport?
- The nearest airport is Cozumel International Airport, about 42.39 km away.
- How far is Viceroy Riviera Maya from the centre of Playa del Carmen?
- About 5.9 km.
- Is Viceroy Riviera Maya suitable for children?
- Children aged 12 and above are welcome at this hotel.