Grand Velas Riviera Maya - All Inclusive
Playa del Carmen, Mexico
Photos from our booking partners
Is Grand Velas Riviera Maya - All Inclusive good? Overview, pros and cons
Verdict: 9.4/10 (Staylist AI score). Guests praise: kind staff; great food; clean. Main complaint: theft allegation.
Staylist AI overview · based on 8 public guest reviews
“Grand Velas' Riviera Maya”
Grand Velas Riviera Maya is a true five-star all-inclusive — very clean grounds, excellent service from staff who seem to genuinely enjoy working (Aaron and Guillermo arranged a daughter's dietary-restriction meals), amazing restaurants — Piaf and Cocina de Autor both host live performances, an eye-opening spa water circuit, and flawless concierge communication; one family of four stayed nine days happily. Two warnings though: a guest reported about three hundred dollars missing from a room wallet only housekeeping could access, and another noted areas needing structural upkeep plus food a notch below the Cabo sister property; toddlers also lack an evening buffet option.
- Rooms
- Clean rooms; a cash theft alleged though.
- Service
- Genuinely warm and attentive staff for guests.
- Location
- A Riviera Maya beachfront resort here.
- Food
- Amazing dining; below the Cabo sister once.
- Facilities
- An eye opening spa circuit here.
- Value
- A five star stay; caveats though.
- Kind staff
- Great food
- Clean
- Pool
- Sauna
- Gym
- Public parking
- Theft allegation
- Upkeep spots
Best forFamiliesAll-inclusiveRelaxation
How it compares
Grand Velas Riviera Maya - All Inclusive ranks #2 of 35 hotels Staylist lists in Playa del Carmen and #2 of 15 5-star hotels there. At about $1,027 a night it is 16% above the median for 5-star hotels in Playa del Carmen ($888). The closest listed alternative is Viceroy Riviera Maya, 1.5 km away (score 9.2).
About the hotel
- Address
- Carretera Cancun Tulum Km 62, Riviera Maya, Riviera Maya, Playa del Carmen, Quintana Roo, 77710, Mexico
- Hotel class
- ★★★★★ 5-star
- Opened
- 2008
- Check-in / out
- From 15:00 · by 12:00
- Distance to centre
- 7.4 km
- Getting there
- Airport: Cancun Intl. Airport (49.82 km) · Train Station: Maya Train Station - Cancún (48.39 km)
- Children
- Children of all ages are welcome at this property.
Nearby hotels
- Viceroy Riviera Maya1.5 km · 9.2 · $695
- Secrets Moxché Playa del Carmen - Adults Only - All Inclusive2.5 km · 8.2
- Impression Moxche by Secrets2.6 km · 9.4 · $1,116
- Paradisus Playa del Carmen - Riviera Maya - All Inclusive4.1 km · 7.9 · $356
Amenities
- Golf course
- Pool
- Private beach area
- Beach volleyball
- Surfing
- Hiking
- Sauna
- Spa
- Massage room
- Gym
- Public parking
- Car rentals
- Bar
- Nightclub
- Billiards room
- Table tennis room
- Restaurant
- Conference room
- Multi-function room
- Business center
- Karaoke
- Playground
- Kids' club
- Childcare service
Frequently asked questions
- What time is check-in at Grand Velas Riviera Maya - All Inclusive?
- Check-in starts at 15:00 and check-out is by 12:00.
- Does Grand Velas Riviera Maya - All Inclusive have a pool?
- Yes: pool.
- Is there parking at Grand Velas Riviera Maya - All Inclusive?
- Yes: public parking.
- What wellness facilities does Grand Velas Riviera Maya - All Inclusive have?
- Sauna, Spa, Massage room, Gym.
- How far is Grand Velas Riviera Maya - All Inclusive from the airport?
- The nearest airport is Cancun Intl. Airport, about 49.82 km away.
- How far is Grand Velas Riviera Maya - All Inclusive from the centre of Playa del Carmen?
- About 7.4 km.
- Is Grand Velas Riviera Maya - All Inclusive suitable for children?
- Children of all ages are welcome at this property.